Terms & Conditions
1. Special Order Items
All special order brake kits and custom made items are subject to a 15% handling fee even if the products have not been delivered. Once ordered these products are put into production on special request and therefore these are items are not to be held in stock and the 15% handling fee covers our material costs, storage costs, and order processing costs.
Custom made brackets and brakes are NON-RETURNABLE due to the nature of the product. Modifications may be required to fit these items and the understanding of this fact is part of the contract and well noted. When frames are purchased separately to seats we are not responsible for any fitment issues which may arise.
2. Incorrect products
If the products sent are incorrect from specified on ordering and the company is notified within 7 days of delivery. The company shall arrange collection and for the correct products to be sent. If the products however are correct to the specified products on ordering and to the application of the car, the company shall take no responsibility for items that do not fit or are not correct in the eyes of the customer. The products sent are given on the detail of the customer or on the specification of the standard car. If this specification has been changed by the customer or any person not related to the company, the company cannot take responsibility.
Collection for the products can be arranged and for a refund or for another product to be sent in its place, however this would be subject to a 15% handling fee and courier costs to be paid for by the customer.
3. Time Of delivery
Any delivery time or date given by the company is an estimate only and not a term of the contract. Please make sure you have checked the delivery specific details online for detailed information. The company shall not be liable for any loss or damage in respect of any delay in the delivery howsoever arising. If at the time of order the Goods are not immediately available for delivery the company shall deliver the goods when they become available, unless otherwise requested in writing by the customer at the time of order.
Within 7 days after delivery, the customer shall check the goods delivered and give notice to the company and the carrier by letter of any damage or defect or shortage. If nothing has been delivered within 14 days after the date of invoice, the customer shall immediately give notice to the company by letter or telephone.
If on delivery there is any damage defect or shortage in the goods, and the customer gives due notice under condition 2 above and returns the damaged or defective goods to the company, the company shall replace the damaged or defective or missing goods or credit the customer with the amount of the price attributable to those goods.
If items are returned with warranty issues and no problems are found or issues are not warranty related the company shall not be help responsible for postage & packaging charges and you will be expected to pay for these costs to receive the return of your products.
6. Handling Complaints
In the unlikely event of a complaint we promise to deal with you in a fair, confidential and effective manner. Your complaint will be acknowledged within 5 working days and you will be kept informed of our progress. We take Customer Service very seriously at GSMotorsport.com and will always make every effort to resolve any dispute to its positive conclusion.
7. Personal details
We will keep your personal details safe and private. We only collect personal information required for the processing of the order. We will not pass your personal details to anyone. Should our policy ever change, we will inform you and ask your permission before sharing any information.
Any personal information will be used only for the purpose it is intended, and will be held for as long as it is needed for the purpose for which it was collected